Thumbs Down on WalkMe

WalkMe is one of the leaders in the market for SaaS tools that let you add guided tours to your website.  The product itself is quite good.  I’ll even say it is better than much of the competition I looked at, including tools like TourMyApp.  Unfortunately, unlike most SaaS offerings, they do not advertise pricing on their website nor did they give me more than 20 minutes to evaluate the product before I received a phone call with a high pressure sales pitch.  I quickly found out why.  We are planning to put walkthroughs on our back end administrative site where we will have about 100 users and a couple dozen walk-throughs.  WalkMe pricing for that scenario starts at $12,000.    When that is compared to the $75/month ($900/yr) that TourMyApp costs for 10,000 tours a month you start to understand why WalkMe has such aggressive salespeople.

WalkMe clearly has more features than much of the competition.  It’s sort of like the difference between a BMW 3 series and a Ford Fusion.  They are about the same size and will both get you to your destination.  The BMW does it with more style and has several nicer features you can’t even get in the Fusion.  The BMW costs quite a bit more than the Fusion too.  As always, you get what you pay for.  However, WalkMe’s prices itself more like a Bentley.  Unfortunately, it is not nearly that much beyond its competition.   I am walking away from WalkMe.

2 responses

  1. Accurate article.
    The Sales at WalkMe reflects the culture of the company.
    Aggressive.
    At the end of the day once you use these tools you understand that you need a project with the product (especially with WalkMe). Therefore it is not so important if you have all the BMW features that can ‘automate’ the process.
    You better get a company that can deliver the project and be passionate about delivering value rather than selling.
    Ex-WalkMe customer

    • You hit it right on the head. Within a few hours of my post I received an inmail message from a WalkMe sales manager on LinkedIn saying I was comparing apples to oranges and that the salesman I talked to may have quoted me the wrong price for my scenario. Of course, he did not offer the correct price. I see high pressure sales tactics like these as big red flags when it comes to SaaS offerings.

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